TLA RetailTech: Designing the Future Customer Experience

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TLA RetailTech: Designing the Future Customer Experience

1st December 2020 @ 12:30 pm - 1:30 pm


Hear innovators discuss how they’re designing the future of in-store customer experiences and their current visions of what that might be.

About this Event

The question on every retailer’s mind (and the minds of their vendors, agencies and consultants) is what the future of stores looks like. The question we should be asking is what are the future needs of our customers and what are the roles of the high street, shopping centres and destination retail in addressing those needs.

TLA RetailTech are thrilled to bring you a panel of industry-leading voices discussing their approach and ideas for the customer experience in the near and not-so-near future.

  • IDEO: Ben Forman, Director
  • John Lewis: Mark Sims, Future Shop Blueprint Lead
  • Post Office: Katharine Challinor, Director of Branch Design
  • PAB Consulting: Peter Adam Brown, Independent Retail Consultant

Virtual Event: The link for this virtual event will be emailed to registrants 48 hours prior to the event.

Networking: Miss networking? We’ve got you covered! Our virtual event platform has great features enabling private one-to-one networking chats. Hang around after the panel discussion to make the most of this opportunity!

Thanks to Shoosmiths for sponsoring this event.


1st December 2020
12:30 pm - 1:30 pm