The COVID-19 outbreak has accelerated the future of workplace communication with the digitization of the employee experience and created a sense of urgency for organisations to enable their employees to not only communicate and collaborate securely but also ensure compliance to regulatory data and privacy obligations. However, the market for communications and collaboration tools has grown increasingly fragmented and IT decision-makers are faced with a myriad of options with overlapping capabilities and unrestrained use of consumer-grade communication tools which compromise security and data privacy.

The reality is that flexibility in the workplace without the right technology can lead to a fragmented collaboration landscape, resulting in limited productivity gains. Furthermore, such a situation lends itself to less than adequate security practices, which can place not only the sensitive data at risk buy also expose the organization to global regulatory and privacy risks. Whether they realize it or not, many organizations are playing with fire because they aren’t taking a comprehensive approach with their business communications and collaboration technology strategy.

In this pre-recorded virtual talk by Anurag Lal, President & CEO, NetSfere and Raúl Castañón-Martínez, Senior Research Analyst, Workforce Collaboration & Communication, 451 Research/S&P Global discuss and share key data points on how the market for business communications is evolving and guidelines that can help IT decision-makers address the communication and collaboration requirements of a distributed workforce.